INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II - EMERGENCY APPOINTMENT (HOMELESSNESS)

Job Description:

INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II - EMERGENCY APPOINTMENT (HOMELESSNESS)

Description

Position/Program Information

Type of Recruitment
Open Competitive - Emergency

Filing Dates

Applications will be accepted from Thursday, April 2, 2026, at 8:00 a.m. (PT) until Tuesday, April 7, 2026, 5:00 p.m. (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, April 7, 2026, to be accepted.

Exam Number

HH2546A-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Homeless Services and Housing is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II.

Essential Job Functions

• Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
  
• Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
  
• Identifies trends in the reported problem calls and implements improvements.
  
• Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
  
• Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
  
• Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
  
• Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
  
• Configures software distribution tools.
  
• May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
  
• May coordinate equipment delivery, software licensing compliance and inventory/asset control.
  
• May act in a lead capacity to other technical staff.
  

Requirements

Requirements to Qualify

Option I: One (1) year of experience within the last five (5) years at the level of an Information Technology Technical Support Analyst I* working in a Windows environment in a centralized information technology organization**.

Option II: Two (2) years of experience within the last five (5) years researching, installing, configuring, testing, troubleshooting and repairing client computing devices (i.e., laptops, iPads, iPhones) or software in a Windows environment in a centralized information technology organization**.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

Special Requirement Information
*Experience at the level of an Information Technology Technical Support Analyst I is defined as, u nder close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

**A centralized information technology (IT) organization is defined in the County of Los Angeles as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit

License

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Desirable Qualifications

• Experience working for a public homelessness services agency, such as LAHSA, within the last 6 months.
• Two (2) years of experience within the last five (5) years supporting Homelessness Services systems within a public agency performing one or more of the following:
• Configuring and managing audio systems for live events of varying sizes-ranging from small meetings and press conferences to large productions serving 500+ attendees. Experience should include sound reinforcement, microphone setup, and real-time troubleshooting.
• Troubleshooting Wifi Access Point devices.
• Providing virtual technical assistance.

Additional Information

Exam Content

During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

Application and Filing Information

Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add EStranger @hr.lacounty.gov , as well as [email protected], and [email protected] to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Social Security Number
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

Computer and Internet Access at Public Libraries

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

Anti-Racism, Diversity, and Inclusion (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Department Contact Name: Emily Stranger

Department Contact Email: [email protected]

Teletype Phone: (800) 735-2929

For detailed information, please click here

Closing Date/Time: 4/7/2026 5:00 PM Pacific

Salary:

$76,804.32 - $103,495.68 Annually