SYSTEMS MAINTENANCE SUPERVISOR

Job Description:

SYSTEMS MAINTENANCE SUPERVISOR

Description

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Supervises personnel in the installation and maintenance of voice, data, and video network and telecommunications systems.

Recruitment Timelines: E xams are projected to be scheduled for the week of July 20 , 2026 and interviews are projected to be scheduled for the week of July 27 , 2026 . These dates are subject to change . We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Application cut-off: Please be aware that only the first 150 applicants will be guaranteed consideration for this position. Be sure to submit your application promptly as the bulletin will close once 150 applications are received.

Examples of Duties

• Supervises the installation and maintenance of microwave, fiber optic, multiplex, two-way radio, telephone, LAN (local area network)/WAN (wide area network), audio/visual, and related network and telecommunications systems
• Prepares purchase requisitions to procure equipment, materials, and supplies
• Checks to ensure that service requests, work orders, and job specifications are done in a timely manner
• Communicates with user departments to ensure proper IT (Information Technology) support is provided, and to notify them of problems and status of work in progress
• Inspects all work in progress and completed projects
• Diagnoses complex maintenance problems, initiates repairs, or recommends corrective action
• Implements preventive maintenance programs for equipment
• Coordinates and administers technical training programs for staff
• Instructs subordinates on safety practices and enforces safety regulations
• Reviews design criteria and specifications for new systems
• Administers services contracts and ensures they meet standards
• Keeps log of shift activities, maintains records, and reports for monthly activities and personnel
• Prepares comprehensive reports and correspondence
• Supervises, coaches, and motivates subordinates
• Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Associate's Degree in a related field or equivalent training from a recognized trade school

Experience

• Three years of relevant experience performing work in the installation and maintenance of communications, computers and related systems

Certifications/Licenses/Special Requirements

• Federal Communications Commission (FCC) General Class Radiotelephone Operator's License
• Valid California Class C Driver License
• Frequent exposure to physical, weather, electrical, mechanical, and chemical hazards
• On-call 24 hours
• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD), if and when required
  
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles and practices of the installation and maintenance of electronic communications and computer systems Basic engineering
• Basic PC (Personal Computer) desktop applications, including word processing, spreadsheet and database programs
• Applicable business software applications
• Applicable local, state, and federal laws, rules, and regulations relating to safety requirements and procedures
• Customer relations
• Job functions of supervised staff
• Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring the work of skilled workers installing and maintaining electronic communications and computer equipment
• Operating and diagnosing electronic communications and computer equipment
• Utilizing PC desktop applications, including word processing, spreadsheet, and database programs
• Analyzing situations, identifying problems, and recommending solutions
• Exercising judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Time management

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Determine strategies to achieve goals
• Prepare comprehensive reports and correspondence
• Supervise subordinates Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(RW)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

PTSC BENEFITS

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

Closing Date/Time: 7/10/2026 5:00 PM Pacific

Salary:

$54.91 - $73.21 Hourly