Job description:

Standard Shift: 7:30 AM – 4:00 PM, Monday through Friday
Lunch Break: A mandatory 30-minute unpaid lunch break must be taken daily.
If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
Work Location: This position is based in the office, unless otherwise pre-approved by management.

Job Responsibilities

Schedule and dispatch Drain Technicians to jobs efficiently and accurately
Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
Communicate with customers regarding service windows, delays, or updates
Adjust scheduling in real time based on emergencies, cancellations, or technician availability
Maintain accurate, up-to-date job board organization and work order documentation
Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
Log job details, technician notes, and customer communications in ServiceTitan
Serve as a primary point of contact for technicians throughout the day
Additional Duties: This role may include other responsibilities as assigned by management to support business needs.

Time & Attendance

Regular, punctual attendance is critical to dispatch operations
Any schedule changes or time off requests must be submitted and approved in advance
Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps

Job Type: Full-time

Benefits:

Experience:

Work Location: In person

Job description:

Standard Shift: 7:30 AM – 4:00 PM, Monday through Friday
Lunch Break: A mandatory 30-minute unpaid lunch break must be taken daily.
If only the minimum 30 minutes are taken, the workday may end 30 minutes earlier with supervisor approval.
Work Location: This position is based in the office, unless otherwise pre-approved by management.

Job Responsibilities

Schedule and dispatch Drain Technicians to jobs efficiently and accurately
Monitor technician progress and job status using dispatch software (e.g., ServiceTitan)
Communicate with customers regarding service windows, delays, or updates
Adjust scheduling in real time based on emergencies, cancellations, or technician availability
Maintain accurate, up-to-date job board organization and work order documentation
Collaborate with managers, field supervisors, and CSRs to ensure smooth operations
Log job details, technician notes, and customer communications in ServiceTitan
Serve as a primary point of contact for technicians throughout the day
Additional Duties: This role may include other responsibilities as assigned by management to support business needs.

Time & Attendance

Regular, punctual attendance is critical to dispatch operations
Any schedule changes or time off requests must be submitted and approved in advance
Although this is a salaried position, workload flexibility may be required during peak seasons or staffing gaps

Job Type: Full-time

Benefits:

Experience:

Work Location: In person

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