Amusement Park Supervisor @ Happy Hollow Park & Zoo - Parks, Recreation & Neighborhood Services

Job Description

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at [email protected] .

About the Department

Are you ready to join the team that is “Building Community Through Fun?” Are you ready to make a difference?

The City of San José’s Department of Parks, Recreation and Neighborhood Services (PRNS) is looking for people who want to make San José a better place to live and visit. Our mission is to connect people through parks, recreation, and neighborhood services for an active San José. ActivateSJ, PRNS’s strategic plan, envisions healthy communities that inspire belonging by following the guiding principles of stewardship, nature, equity & access, identity, and public life.

The Department creates and activates thriving public places, including over 40 community centers, 10 regional parks, over 200 neighborhood parks, Happy Hollow Park & Zoo, and over 65 miles of trail. We also offer diverse programming for all ages and abilities. We take a fun approach to public service, and value the public’s trust. Our team is collaborative, supportive, and innovative. We are a fast-paced organization that takes decisive action after thoughtful planning.

For more information, please visit sanjoseca.gov/prns.

Position Duties

The Parks, Recreation and Neighborhood Services Department is currently seeking to fill one (1) full-time Amusement Park Supervisor vacancy in the Parks Division.

Salary range for this classification is $99,481.20 - $120,884.40

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

Under the direction of the Happy Hollow Park & Zoo (HHPZ) Parks, Recreation, and Facilities Supervisor, the Amusement Park Supervisor performs work of moderate difficulty, with responsibility for the operations of an amusement park operated year-round and utilized by San José and Bay Area Residents. This is a highly visible City-wide facility and program with a focus on overseeing the amusement park operations at Happy Hollow Park & Zoo, including oversight of ride operations and safety; oversight of Guest Services including membership service, customer service, ride maintenance, volunteers, group sales, and special events. This position works 1 weekend day and some holidays.

Typical duties of the Amusement Park Supervisor include but are not limited to:

• Directs, reviews, and approves the development, operation, revenue collection and expenditures for membership, admissions, group sales, parking, customer service, ride operations, office, and special activities.
• Initiates, establishes and implements policies and procedures as they relate to amusement park operations.
• Prepares reports, evaluations, memorandums, and correspondence as required
• Initiates, maintains, and develops effective working relationships with ground maintenance, park rangers, zoo staff, nonprofit support organizations, volunteers, and Community/School groups to foster good relations and encourage co-sponsorship activities and events.
• Directs, monitors, and approves expenditures as allocated in the budget.
• Identifies and analyzes the service needs for a large geographic area with diverse communities and income levels.
• Prepares and implements part-time staff budgets for amusement park programs.
• Recommend and help develop operating budget revenue projections and expenditures and monitors spending for personal and non-personal services.
• Supervises and assigns full-time and part-time staff, plans and coordinates training.
• Creates work schedules and monitors work performance.
• Recommends employment, retention, promotion, demotion, and completes performance evaluations.
• Works with other co-workers, department staff and City departments to insure safe visitor and staff conditions.
• Employs staff and coordinates the repair of playgrounds, and rides.

Minimum Qualifications

Education and Experience: Completion of 60 semester units/90 quarter units from an accredited college or university in Business Administration, Social Science, Recreation and Leisure studies, or closely related field AND four (4) years of experience supervising the operations of a public or private concessions or a regional park or an amusement operations facility.

Acceptable Substitution: A Bachelor’s degree in in Business Administration, Social Science, Recreation and Leisure studies, or closely related field from an accredited college or university, may be substituted for up to two (2) years of the

required experience.

Required Licensing (such as driver’s license, certifications, etc.)

· Possession of an AIMS International Associate Ride Inspector Certification - Level 1 is highly desirable.

· As a condition of employment in some designated positions, possession of valid State of California Class A or B driver's license with applicable endorsements may be required in the performance of job duties.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others

accomplish tasks and using collaboration and conflict resolution skills.

Fiscal Management: Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

Project Management: Ensures support for projects and implements agency goals and strategic objectives.

Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual

effectiveness.

Communication Skills: Communicates and listens effectively and responds in a timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current; well-organized, legible, concise, neat, and in proper grammatical form responds to statements and comments of others in a way that reflects understanding of the content and the accompanying emotion; asks clarifying questions to assure understanding of what the speaker intended, ensures consistent communication takes place within area of responsibility.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions.Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process

If you have questions about the duties of these positions, the selection or hiring processes, please contact Jaine Davies at [email protected] .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email [email protected] and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 9/8/2026 11:59 PM Pacific