Event Telecommunicator (Emergency Dispatch) - Daytona International at Daytona Beach, Florida

Job Description:

Event Telecommunicator (Emergency Dispatch) - Daytona International at Daytona Beach, Florida

Description

Job Title

Daytona International Speedway is seeking positive and experienced Emergency Telecommunicators to work various shift schedules during major racing events.

Job Summary

Daytona International Speedway is the home of "The Great American Race" - the DAYTONA 500. The Speedway grounds are rarely not used for events that include track tours, concerts, civic and social gatherings, car shows, photo shoots, production vehicle testing and police motorcycle training.

Essential Functions

• Responsibilities include answering, processing, and/or dispatching both emergency and non-emergency telephone calls and radio responses for law enforcement, fire rescue, emergency medical services, and other related public safety services, including maintenance and guest services requests.
• Record call data on 24/7 Incident Managing Software.
• Communicate with guests via 24/7 text messaging system.
• Practice and maintain professional work ethics and appearance.
• Be proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook. Strong typing skills.
• Other relevant duties as assigned.

Tools and Equipment Needed

• Basic office systems including but not limited to cellular phone, computer system & programs.

Attendance Requirements

• Hours will vary but will include all hours the office is open, evenings, weekends and holidays as necessary to attend events and to fulfill job responsibilities.

Knowledge, Skills, and Abilities

• Professional: Minimum of two years related emergency services experience preferred or related college degree is preferred. Projects a professional company image though verbal and written communication. Presents self in a professional manner and have ability to interact with all levels of organization internal and external.
• Interpersonal Skills: Listens to others, ability to follow oral and written instructions effectively, responds to manager's instructions and accepts feedback.
• Personal: Project a positive image to internal (employees) and external (fans, vendor, other sports professional, community members) customers, communicate effectively and professionally at all times, comfort and experience with public speaking, exercise excellent managerial judgment, ability to manage multiple projects simultaneously, team worker. Dependable transportation to and from work.

Qualifications/Requirements:

• Minimum 18 years old
• US Citizen: lawful to work in the U.S.
• High School Grad/GED
• Valid Driver's License
• Must successfully pass a driving record check to operate company vehicles/golf carts
• Must attend mandatory annual training.
• Ability to multitask in stressful environment.
• Strong communication skills including written reports.
• Positive attitude!