Principal Neighborhood Services Supervisor

Job Description

The Position

OPEN EXAMINATION- ONE-YEAR PROBATIONARY PERIOD

Under the general direction of the Director of Community Development or Deputy Director of Community Development, this upper-management classification performs supervisory functions necessary to implement the operations of the Neighborhood Services Section, including housing code enforcement, enforcement of city codes as they relate to neighborhood improvement, health and environmental codes, licensing operations, and the community beautification and neighborhood revitalization programs.

Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Supervises the City's code enforcement, neighborhood revitalization, environmental services, customer service, licensing, and community outreach and education programs.

Plans, organizes, and directs Neighborhood Services programs. Maintains records and prepares statistical reports on program activities and financial expenditures. Plans and controls the expenditures of the Neighborhood Services Section's operational budget.

Trains and supervises employees in the performance of their duties. Reviews and evaluates employees' job performance, and recommends appropriate personnel action.

Monitors program effectiveness in reaching goals and objectives and maintains responsibility for the coordination of programs with other governmental and social service agencies.

Oversees all field operations and support activities, including complaint-driven code enforcement inspection programs.

Develops and oversees training and certification programs for Neighborhood Services code compliance staff.

Oversees and monitors the Section's information technology systems. Participates in technology selection and works in conjunction with Information Technology Department (ITD) staff to address software and hardware needs, purchases, and replacement.

Administers the Section's "Request for Service" system and makes policy decisions regarding set-up, software updates, upgrades and training.

Assists in developing policies, procedures, and processes for field operations related to public outreach, code compliance, and systematic inspection programs.

Collects, analyzes and interprets data for purposes of documentation and reports. Assists in the preparation of reports for presentation to department heads, the City Manager, City Council and community groups.

Oversees the licensing operations and recommends procedural improvements to coordinate licensing with other functions in the Department. Develops licensing code language as assigned.

Investigates and mediates complex code enforcement issues/complaints.

Represents the Department in attendance at official meetings and may appear before commissions, special groups, other agencies or legal proceedings.

Drives on City business.

Assumes responsibility for ensuring the duties of this position are performed in a safe, efficient manner.

Performs other related duties as assigned or as the situation requires.

Minimum Requirements

Experience

Six years of experience in the administration of a municipal code enforcement program, including experience related to public education, neighborhood revitalization, or community outreach programs.

Education/Training

Bachelor's degree in public administration, business administration, urban planning or a related field.

License(s)/Certification(s)

Valid California Class C driver's license.

Knowledge, Skills & Abilities

Knowledge of:

California housing maintenance laws, neighborhood improvement and revitalization.

City of Glendale municipal codes.

Elements of code enforcement, zoning administration.

Principles and practices of municipal budget preparation.

Principles and practices of supervision and training.

Resources needed to keep programs running smoothly.

Skill in:

Conflict/complaint resolution techniques.

Effective interviewing techniques.

Effective verbal and written communications both on a one-to-one and a group basis.

Ability to:
Provide exceptional customer service to employees and vendors.
Develop necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.

Establish and maintain effective working relationships.

Foster a teamwork environment.

Handle confidential information with discretion.

Lead, coach, instruct and motivate employees.

Model and practice the highest standards of ethical conduct.

Organize and prioritize assignments.

Organize, assign schedule and evaluate workload among employees.

Plan and coordinate programs for large groups.

Produce work within sensitive deadlines.

Provide clear work instruction.

Read, write, communicate and comprehend directions in English.

Review and evaluate employees' job performance.

Understand and implement work management systems.

Understand, interpret, and apply knowledge of code enforcement and code analysis.

Work independently.

Write case records and document program statistics.

Other Characteristics

Willingness to:

Initiate, recommend and carry out personnel actions.

Assume responsibility for maintaining a safe working environment.

Follow through on citizen concerns and work assignments.

Work the necessary hours and times to accomplish project goals, objectives, and required tasks.

Exceptional Customer Service Policy
The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.
Please click on the link to read the Exceptional Customer Service Policy .

Note

An equivalent combination of experience, education and/or training may be considered as a substitute for the listed minimum requirements.

Selection Process

EVALUATION OF APPLICATION: Submitted Application will be reviewed to ensure applicants meet the minimum requirements. Only the most qualified applicants will be invited to participate in the selection process.

ORAL INTERVIEW: (Weight: 100%) To evaluate the applicant's experience, education, and general background for the position.

Candidates must pass the exam with a minimum score of 70.00% in order to be placed on the eligible list.

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.

The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance.

The above listed benefits apply to full-time, salaried positions only.

Closing Date/Time: 9/25/2026 11:59 PM Pacific