Government Careers

  • Fraud Ops Senior Associate: Investigations & Resolution

  • Citizens Bank
  • Irving, Texas 75061 United States View Map

Summary

Citizens Bank in Irving, TX is seeking a Fraud Operations Senior Associate to support customers through fraud prevention, detection, and resolution. You will investigate, contact customers, and resolve fraud claims with accuracy and empathy.The role emphasizes handling high-volume activities, leveraging data, regulatory compliance, and using modern tools, including agentic AI technologies, to protect customers effectively.#J-18808-Ljbffr

Job Description

Citizens Bank in Irving, TX is seeking a Fraud Operations Senior Associate to support customers through fraud prevention, detection, and resolution. You will investigate, contact customers, and resolve fraud claims with accuracy and empathy.The role emphasizes handling high-volume activities, leveraging data, regulatory compliance, and using modern tools, including agentic AI technologies, to protect customers effectively.#J-18808-Ljbffr

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