Healthy Homes Program Specialist

Summary

Healthy Homes Program Specialist

Chautauqua Opportunities, Inc. Home, Business and Asset Development Division Jamestown- LCAC

Position Data:

Title: Healthy Homes Program Specialist

Grade: 6 Exempt Non-Exempt $18.81/ hour Full -Time

Reports to: Healthy Homes Program Manager

Basic Function or Position Summary:

Navigate customers through the lead remediation process; communicate with customers, landlords, contractors, and community partners to coordinate logistics for program applications, open houses, lead inspections, and customer relocation.

Security Clearance Level 4 V,A,C,R

Position Responsibilities and Specific Duties:

• Serve as a liaison between COI and families

• Schedule and attend open houses for new lead remediation projects

• Serves as back up for reception.

• Schedule and attend lead clearance inspections

• Assist Healthy Homes Program Manager with communications with contractors

• Coordinate with Lead Program Clerk to establish customer eligibility

• Refer customers to other essential support services such as SNAP benefits, Medicaid, emergency food, clothing, transportation, translation, health information and child care

• Coordinate the relocation of families during the lead hazard control work in their housing

• Recruit landlords, tenants, and homeowners for participation in the Lead Remediation program

• Attend events to promote lead remediation services for Chautauqua Opportunities

• Conduct outreach and provide education to make the public (including tenants and landlords) aware of lead poising hazards and prevention methods.

• Assist in the development of outreach materials, including but not limited to public service announcements, posters, printed material, electronic media, and promotional items

• Maintain agency documentation of services and customer progress.

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Healthy Homes Program Manager, Healthy Program Clerk, Service staff, Navigators

B. External: Service staff at community health organizations, Chautauqua County Department of Health, landlords, customers, contractors

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: N/A

Organizational Responsibilities:

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• High school diploma; Associates degree in social or physical sciences preferred.

• Minimum two years of work experience in health, human, or customer services required; customer service in a construction or trade field preferred

• Strong interpersonal, communication, engagement, and customer relations skills

• Strong attention to detail and follow up.

• Strong logistics, multi-tasking, and project management skills

• Ability to build trusting relationships with program participants and contractors.

• Ability to use and operate Microsoft office programs and Google applications

Physical Requirements:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• Ability to obtain and maintain EPA RRP certification within six months of employment

• Ability to obtain and maintain Lead Abatement Supervisor certification within one year of employment

• Ability to obtain and maintain New York State notary license

• Ability to work occasional non-traditional hours, including evenings and weekends

• Must be able to provide consistent even tempered customer service at all times

• Valid driver's license

• Reliable transportation

• Ability to travel throughout the county

• Works compassionately with a diverse population

• Experience navigating community programs

• Bilingual preferred, but not required

Job Description

Healthy Homes Program Specialist

Chautauqua Opportunities, Inc. Home, Business and Asset Development Division Jamestown- LCAC

Position Data:

Title: Healthy Homes Program Specialist

Grade: 6 Exempt Non-Exempt $18.81/ hour Full -Time

Reports to: Healthy Homes Program Manager

Basic Function or Position Summary:

Navigate customers through the lead remediation process; communicate with customers, landlords, contractors, and community partners to coordinate logistics for program applications, open houses, lead inspections, and customer relocation.

Security Clearance Level 4 V,A,C,R

Position Responsibilities and Specific Duties:

• Serve as a liaison between COI and families

• Schedule and attend open houses for new lead remediation projects

• Serves as back up for reception.

• Schedule and attend lead clearance inspections

• Assist Healthy Homes Program Manager with communications with contractors

• Coordinate with Lead Program Clerk to establish customer eligibility

• Refer customers to other essential support services such as SNAP benefits, Medicaid, emergency food, clothing, transportation, translation, health information and child care

• Coordinate the relocation of families during the lead hazard control work in their housing

• Recruit landlords, tenants, and homeowners for participation in the Lead Remediation program

• Attend events to promote lead remediation services for Chautauqua Opportunities

• Conduct outreach and provide education to make the public (including tenants and landlords) aware of lead poising hazards and prevention methods.

• Assist in the development of outreach materials, including but not limited to public service announcements, posters, printed material, electronic media, and promotional items

• Maintain agency documentation of services and customer progress.

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Healthy Homes Program Manager, Healthy Program Clerk, Service staff, Navigators

B. External: Service staff at community health organizations, Chautauqua County Department of Health, landlords, customers, contractors

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: N/A

Organizational Responsibilities:

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• High school diploma; Associates degree in social or physical sciences preferred.

• Minimum two years of work experience in health, human, or customer services required; customer service in a construction or trade field preferred

• Strong interpersonal, communication, engagement, and customer relations skills

• Strong attention to detail and follow up.

• Strong logistics, multi-tasking, and project management skills

• Ability to build trusting relationships with program participants and contractors.

• Ability to use and operate Microsoft office programs and Google applications

Physical Requirements:

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• Ability to obtain and maintain EPA RRP certification within six months of employment

• Ability to obtain and maintain Lead Abatement Supervisor certification within one year of employment

• Ability to obtain and maintain New York State notary license

• Ability to work occasional non-traditional hours, including evenings and weekends

• Must be able to provide consistent even tempered customer service at all times

• Valid driver's license

• Reliable transportation

• Ability to travel throughout the county

• Works compassionately with a diverse population

• Experience navigating community programs

• Bilingual preferred, but not required