Student Success Coordinator (SSP IV)

Job Description:

Student Success Coordinator (SSP IV)

Description

• • Position Summary
  • ~OPEN TO CURRENT CALIFORNIA STATE UNIVERSITY EMPLOYEES ONLY~
    
    Full-time position available on or after November 2, 2026, for College of Education, Kinesiology, and Social Work.
    This position’s responsibilities are carried out under general supervision. The incumbent is responsible for providing highly complex professional student services in support (COEKSW) Student Success Center by coordinating and administering student success initiatives that promote student engagement, persistence, retention, academic achievement, and timely degree completion. The incumbent independently resolves complex student and programmatic issues, provides guidance and advocacy to students, develops and implements programs and services responsive to student needs, evaluates program effectiveness, and recommends improvements to enhance student success outcomes and operational practices. Working collaboratively with faculty, staff, and campus partners, the incumbent exercises independent judgment in interpreting policies, addressing complex situations, and advancing the College's student success goals.
    The incumbent exercises broad discretionary authority within delegated parameters and may serve as a working supervisor or lead person.
    
    
  • Job Duties
  • Duties include but are not limited to:
    • Coordinate and administer complex programs, events, and projects that support departmental objectives and student success initiatives.
    • Facilitate student involvement in campus life through the development and coordination of programs and initiatives that promote engagement and student success.
    • Plan and organize work requirements and tasks within assigned areas of responsibility.
    • Determine work priorities and select appropriate methodologies from alternative approaches to accomplish program objectives.
    • Handle unusual situations independently, resolving complex problems and making decisions that influence departmental operations and program effectiveness.
    • Provide expert guidance and information to students experiencing highly complex academic, personal, and institutional issues, exercising independent judgment to determine appropriate courses of action.
    • Assist students in resolving complex problems and making informed decisions through analysis, consultation, and appropriate intervention strategies.
    • Advocate for the needs of individual students and groups of students with university administrators, faculty, and staff to support student success and equitable access to services.
    • Provide support and assistance to students facing highly sensitive and multifaceted personal and institutional problems, questions, and challenges requiring coordination with appropriate campus resources.
    • Interact with students in the most sensitive and complex group problem situations, utilizing sound judgment, diplomacy, and effective conflict resolution strategies.
    • Review existing and proposed policies, practices, and organizational processes, and recommend revisions to improve program effectiveness and service delivery.
    • Conduct studies and surveys and prepare reports with recommendations based on findings to support continuous program improvement.
    • Provide analysis and guidance during office-wide implementation of new procedures and systems.
    • Develop thorough and comprehensive written materials to enhance student knowledge, awareness, and skill development.
    • Make recommendations regarding policies, procedures, and complex administrative actions, and assist with implementation following leadership approval.
    • May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
    • At the direction of appropriate administrator, may provide support to other areas as needed.
    • The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
    • Other duties as assigned.
  • Minimum Qualifications
  • Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
    Experience: Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
    • A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.
    • A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
    
  • Preferred Qualifications
  • • Four (4) years experience coordinating student success programs focused on identity, academic achievement.
    • Master's degree in student affairs, education, guidance and counseling, administration, social work or equivalent in a related area.
    • Experience conducting workshops, presentations, and student engagement events in a higher education setting.
    • Experience working with students from various ethnic and socioeconomic backgrounds, including underserved students.
    • Experience implementing student-centered programs that integrate community-building or peer-based initiatives that encourage authenticity and vulnerability among participants.
    • Experience developing, coordinating, or supporting cohort-based retention, leadership development, or student success programs in higher education.
    • Experience planning and facilitating student retreats, leadership experiences, or educational workshops focused on student development, identity exploration, community building, or persistence.
  • Knowledge, Skills, Abilities
  • • Higher levels within the series build upon and include the knowledge and skill requirements and work assignments of lower levels.
    • Ability to interpret and apply program rules and regulations.
    • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
    • Ability to obtain factual and interpretive information through interviews.
    • Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
    • Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
    • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
    • Thorough knowledge of the principles of individual and group behavior.
    • General knowledge of the principles, practices and trends of the Student Services field.
    • General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
    • Ability to advise students individually and in groups on complex student-related matters.
    • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
    • Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
    • General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
    • General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
    • General knowledge of interview techniques and advanced statistical and research methods.
    • Ability to carry out very complex assignments without detailed instructions.
    • Ability to advise students individually or in groups on varied and complex matters.
    • Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
    • Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
    • Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
    • Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
    • Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
    • Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
    • A background check (which may include: fingerprinting, checks of employment records, education records, criminal records, civil records, motor vehicle records, professional licenses, and sex offender registries, as position requires) must be completed satisfactorily before any candidate can begin employment with the CSU.
  • Physical Requirements
  • The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Salary Range
  • Anticipated starting salary will be $6,320 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $6,320 - $9,014 per month.)
    
    
  • Compensation & Benefits
  • Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary
    
    
  • How to Apply
  • To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
  • Application Deadline
  • October 15, 2026
    
    
  • Background Clearance Notice
  • Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
    
    Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
    
    
  • Additional Information
  • Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
    
    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
    
    Clery Act Disclosure
    
    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
    
    Equal Employment Opportunity
    
    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
    
    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
    
    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    
    The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
    
  • The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
    
    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
    
    

Advertised: Oct 02 2026 Pacific Daylight Time
Applications close: Oct 15 2026 Pacific Daylight Time