Licensed Behavioral Health Program Manager II - Quality Management*

Job Description:

Licensed Behavioral Health Program Manager II - Quality Management*

Description

The Job

Be an agent of change and make a difference in delivering health and wellness to millions of residents.

Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The Department of Behavioral Health (DBH) is recruiting for a Licensed Behavioral Health Program Manager II* to serve within the Program Support Services Division's Quality Management unit. The incumbent will direct a wide variety of quality management activities, including identifying and recommending quality improvement projects and activities, developing and evaluating the Department of Behavioral Health’s Quality Improvement and Health Equity Transformation Program, chairing the Quality Improvement and Health Equity Committee (QIHEC), and ensuring compliance with legal or contractual quality requirements. Additionally, this position is responsible for preparing and/or thorough review and submission of several state-required reports, including but not limited to: Annual Network Adequacy Certification, Corrective Action Plans, Quarterly and Annual state reports, and documentation for state audits and reviews. The incumbent also serves as liaison and primary point of contact between the Department of Behavioral Health and the Department of Health Care Services (DHCS), including monthly meetings with assigned DHCS liaison; for the state’s External Quality Review Organization (EQRO) vendor, Health Services Advisory Group (HSAG); and as project lead for annual EQRO and DHCS Triennial Audits. Primary responsibilities also include acting as a subject matter expert for department staff and leadership regarding relevant state and federal regulations governing Specialty Mental Health Services and close collaboration with the department’s Substance Use Disorder and Recovery Services (SUDRS) Division to ensure complete information for the Behavioral Health Plan (BHP) in its entirety.

The Quality Management team is supported by two (2) Behavioral Health Program Manager II positions. The incumbent provides oversight to three (3) programs through secondary supervisors within Quality Management with approximately nineteen (19) total staff. Additionally, the position provides oversight of the division including direct support and responsibility for the following: collaboration with managed care plans to transition members between their Managed Care Plan (MCP) and DBH; authorization of services requiring prior authorization or concurrent review; review of DBH clinic and contract agency chart documentation for adherence with California Advancing and Innovating Medi-Cal (CalAIM) requirements, Medi-Cal certifications, chart documentation trainings; and periodic updates to the documentation manual and training.

*Official Title: Mental Health Program Manager II
For additional details, please refer to the Mental Health Program Manager II job description.

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health

Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS!
To review job-specific benefits, please refer to the Summary of Benefits and the Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Travel: A valid California Class C Driver License is required to carry out the essential job-related functions of this position. Proof of automobile liability insurance must be maintained. Travel within the state is likely to occur two to four times per year. M ileage reimbursement at current IRS rate is available. National travel is occasionally required.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Education: A Master's or Doctoral degree from an accredited institution in behavioral science, human services, social work, counseling, psychology, public health administration, business/public administration, hospital administration, or closely related field of study.

--AND--

Licensure: Must have CA state licensure as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Clinical Psychologist or Licensed Professional Clinical Counselor.

--AND--

Experience: Must meet one (1) of the following experience options

Option 1: Three (3) years of full-time experience in a mental health and/or substance abuse treatment program. Qualifying experience MUST include a minimum of two (2) years of experience as a full-scope supervisor responsible for planning, directing, and evaluating a mental health or substance abuse program or unit.
Qualifying experience must include clinical AND administrative supervisory responsibility. Clinical supervision must include supervision over master’s level clinicians or psychologists engaged in the provision of mental health services for all ages. The administrative supervision includes participating in the hiring, counseling, disciplinary actions, assigning work, completing work performance evaluations, developing work schedules, and approving time off.

-OR-

Option 2: Three (3) years of experience as a manager in an agency providing mental health and/or substance use services or social work services. Qualifying experience MUST include second-level supervision (supervising through subordinate supervi sors), budget/fiscal administration, and responsibility for program planning, development, implementation, and evaluation.
The oversight provided through second-level supervision MUST include oversight of clinical services (e.g., supervising those who are providing clinical supervision to pre-licensed clinicians accruing hours toward licensure).

Desired Qualifications

The ideal candidate will have experience in the development and administration of programming for peer led services and supports, and peer service providers who render behavioral health services and/or various disciplines of behavioral health providers who treat a diverse client population. In addition, the candidate will have experience working collaboratively with relevant agencies/stakeholders to ensure the successful delivery of services to this population. The candidate will also have knowledge of, and experience with, the Department of Health Care Services and the provision of specialty mental health services to Medi-Cal-eligible beneficiaries.

Selection Process

Application Procedure : There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do NOT receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Management Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 11/13/2026 5:00 PM Pacific

Salary:

$111,612.80 - $157,664.00 Annually