Patient Access Specialist - Ryan White Program

Job Description:

Patient Access Specialist - Ryan White Program

Description

What You'll Be Doing

Don’t miss this fantastic opportunity for those interested in helping marginalized communities and wanting to begin a rewarding career in Human Services!

Wake County Health Clinics is seeking an experienced Patient Access Specialist to complete our hard-working team focused on providing social support to residents of Wake County who are living with HIV and receiving primary medical care through Wake County Health and Human Services. In this role, you will be the backbone of our team and provide administrative assistance to staff, offer high-level support to managers, serve as the human services liaison, and directly help the public. This position will also assist with general client education regarding Ryan White eligibility requirements, assist clients with completing required Ryan White eligibility application. Work may be confidential and sensitive in nature and ranges from general office support assignments to administrative responsibilities involving decision-making, judgment, and tact. This is a grant funded position.

What you will do daily to help our community:

• Facilitate the Ryan White /ADAP enrollment for clients, Referral Coordination, and provide information regarding community resources such as medical, nutritional and other social support services
• Collaborate with other staff to connect clients with ancillary services required by Ryan White grant recipients and primary medical care
• Provide general client education and information regarding eligibility requirements for care
• Help the public with documentation, referral coordination, and assist with the completion of required eligibility application
• Assure the public receives the care they need by following up on referral orders and care

Our ideal candidate has a passion and commitment to serving the community, experience working with individuals living with HIV, the Ryan White Program, Project Access and CAREWare. Bilingual candidates are encouraged to apply.

Apply today to join #TeamWake!

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working Ryan White Program and determining eligibility
• Experience working within CAREWare database
• Experience with HIV positive individuals
• Certified Medical Assistant
• Bilingual

How Will We Know You're 'The One'?

• Thorough knowledge of the Ryan White Program
• Ability to work independently and as a team
• Proficient in Microsoft Office and CAREWare
• Excellent customer service experience
• Ability to work with multi-cultural and diverse populations

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 22.48-26.49

Market Range: 22.48 - 30.51

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/8/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

22.48-26.49