Administrative Support Assistant - Consumer Services

Job Description:

Administrative Support Assistant - Consumer Services

Description

Work Schedule: This position must be available during the department's core business hours with a work schedule of 8:00am to 5:00pm Monday through Friday.

Job Location: This position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, Missouri.

Why is the work you do in this position important to Missouri?

Are you an organized and professional team player who enjoys helping others? Join our awesome team and make a difference for Missouri consumers through receiving and investigating insurance complaints and inquiries.

• General clerical duties such as answering telephones, processing mail, scanning, ordering supplies, staff scheduling and calendar maintenance.
• Serve as a back-up to fellow support staff when necessary.
• Opening and maintaining cases in the web based case management system.
• Coordinating outreach efforts by the Division including maintaining publications and supplies.
• Act as the liaison between insurance companies and the department on complaint verification and updating of company contact information.
• Preparing, maintaining, and administration of form letter correspondence to insurance companies, state agencies, and consumers.

• Courteous with strong customer service and communication skills.
• Working knowledge of grammar, spelling, basic arithmetic and formatting of correspondence.
• Comprehensive knowledge of office practices, procedures, systems, and equipment.
• Ability to communicate effectively and professionally with insurance industry representatives, department personnel and the public.
• Proficient in MS Office Suite (MS Word, Excel, PowerPoint).
• Strong organizational skills, attention to detail, and the ability to multi-task and prioritize work.

Areas of qualifying experience:

• One or more years of related office support experience and possession of a high school diploma or proof of high school equivalency.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions about this position, please contact:

The Missouri Department of Commerce and Insurance, Human Resources Section at HR@insurance.mo.gov .

Salary:

$39,262.80 per Year