Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative - Distribution Center

Department of Revenue

Annual Salary: $34,999.68

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Department of Revenue seeks an energetic and motivated individual to join our Distribution Center team. This position offers a great mixture of working with computer systems, answering telephone inquiries, and physical duties related to inventory management and shipment. Team members will enjoy a non-repetitive work environment with a variety of opportunities.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Process and ship motor vehicle inventory items to the contract license offices and customers.
• Process various system transactions related to inventory accountability and reconciliation.
• Monitor the motor vehicle inventory e-mail inbox and respond to inquiries timely and appropriately.
• Respond to contract license office inquiries by phone and e-mail utilizing the necessary files and systems.
• Process cigarette decal orders by pulling, validating, and preparing items for shipment.
• Prepare inventory reconciliation reports for management.
• File and pull paper tax documents for retention.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy

Effective Writing

Team Building Abilities

Excellent Customer Service

Self-directed

Attention to Detail

Clear Communication

Organizational Abilities

QUALIFICATIONS:

• High school diploma or high school equivalency certificate
• Ability to lift boxes weighing in excess of 50 pounds
• Ability to stand on concrete floors for extended periods of time

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

Salary:

$34,999.68 per Year