Public Safety Communications Supervisor

Job Description:

Public Safety Communications Supervisor

Description

Description

Vacancy is in the Public Safety Dispatch Center of the Emergency Services and Telecommunications Department. Under general direction, plans, supervises and participates in full-range of activities involving Hartford Public Safety Dispatch Center. Supervises Emergency Telecommunication Dispatchers on assigned shifts. Makes difficult decisions regarding the dispatch of fire, EMS and police services. Coordinates communications system activities on a short and long-term basis to provide personnel, materials and equipment necessary for project and objective implementation. Responsible for scheduling of personnel assigned to his/her shift to accommodate vacations, sickness and training programs in conjunction with union contract and departmental policy and procedures. Logs all emergency calls into database program and provides custom reports. Trains and counsels employees. Assists in employee selection and assures safe work practices. Performs related work as required.

This is a HMEA union position. Must be available for weekends, holidays and shift work. Shift assignment is based on seniority through a shift bid process.

Knowledge, Skills & Abilities

The examination will include rating your training and experience as described on your application and may include a written test, an oral test or a combination thereof. All parts of the examination, including rating and tests, will be related to the requirements of the position. The examination will be designed to measure:

Knowledge of:

• Telecommunication systems, hardware and communications principles and practices;
  
• Public administration principles and practices.
  

Ability to:

• Operate telecommunications equipment and provide dispatch services under stressful conditions, such as the handling of emergency calls or handling several calls in rapid succession;
  
• Supervise and train others in a work unit with command of excellent verbal and communication skills;
  
• Administer policies and procedures including scheduling, routine decision-making, and the completion of forms and reports;
  
• Establish and maintain effective working relationships with coworkers, City officials and the general public;
  
• Prepare reports clearly and concisely, orally and in writing.
  

Qualifications

Open to all applicants who meet the following qualifications:

A high school diploma or GED equivalent. Six (6) years of experience in Public Safety Emergency Telecommunications. An associate degree and/or college may be substituted on a year for year basis for the experience requirement.

Certification in a APCO of the State of Connecticut Public Safety Telecommunication School, EMD Certification in a recognized State of Connecticut program, and NCIC/COLLECT certification are preferred.

A COPY OF YOUR DEGREE OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT.

HARTFORD RESIDENCY PREFERRED

HARTFORD RESIDENCY PREFERENCE MAY BE GIVEN TO ELIGIBLE CANDIDATES WHO SUBMIT PROOF OF RESIDENCY. A COMPLETED RESIDENCY AFFIDAVIT FORM AND REQUIRED SUPPORTING DOCUMENTATION MUST BE COMPLETED WITH YOUR APPLICATION.

APPLICATION MUST BE COMPLETED IN ITS ENTIRETY, INCLUDING REQUIRED DOCUMENTATION. APPLICATIONS WITHOUT PROPER DOCUMENTATION SHALL RESULT IN YOUR DISQUALIFICATION.

APPLICATIONS VIA FACSIMILE OR EMAIL ARE NOT ACCEPTED.

Other Information

If selected, you will be required to pass a physical examination administered by a City physician, a drug and alcohol screening, and a background check. If appointed, you will serve 3-12 months of probation. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations.

ALL CORRESPONDENCE AND INFORMATION CONCERNING THE APPLICATION AND TESTING PROCESS WILL OCCUR THROUGH EMAIL, ENDLESS OTHERWISE REQUESTED AT THE TIME OF APPLICATION.

IN ADDITION TO CHECKING YOUR EMAIL INBOX FOR RECRUITMENT CORRESPONDENCE, PLEASE ALSO CHECK YOUR JUNK AND SPAM FOLDERS.

VETERAN'S PREFERENCE:

Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form , along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs.

The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need an accommodation in the application or testing process, please contact the Human Resources Department.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.



Closing Date/Time: 5/22/2025 5:00 PM Eastern

Salary:

$83,273.32 - $88,269.74 Annually