Animal Services Customer Experience Representative

Job Description:

Animal Services Customer Experience Representative

Description

What You'll Be Doing

Join Our Team as a temporary Animal Services Customer Experience Representative!

Are you passionate about helping people and animals alike? As a Customer Experience Representative at the Animal Center, you’ll be the first point of contact for citizens, volunteers, fosters, and rescue groups, whether in person or over the phone. This role is vital to creating a welcoming and compassionate environment for individuals seeking services ranging from rehoming a pet to reclaiming a lost animal. You’ll provide empathetic, solution-focused support while also engaging in basic animal handling. If you’re calm under pressure, customer-service driven, and love working with animals, we’d love to hear from you!

About Our Team

The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 7,000 to 9,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year.

The Basics (Required Education and Experience)

• High school diploma or GED
• Six months of job-related experience

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• 2 years of cash handling experience
• 2 years of customer service experience, animal-related or animal-adjacent experience
• Multilingual

How Will We Know You're 'The One'?

• Proactive customer service skills
• Time management skills to include shared responsibilities within a work team
• Strong interpersonal skills and ability to maintain professionalism in all interactions
• Familiarity with the care and humane handling of shelter animals such as dogs, cats, and little critters
• Basic computer knowledge and skills to include Microsoft Office
• Problem solving abilities that consider a wide range of options to decide on the best solution

About This Position

Location: Wake County Animal Control Raleigh, NC 27610

Employment Type: Temporary

Work Schedule: Sun-Sat 8AM-6:30PM, varying days/hours

Hiring Range: 24.37 - 26.51

Market Range: 24.37 - 28.65

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/11/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Salary:

24.37 - 26.51