Technical Support Specialist

Job Description:

Technical Support Specialist

Description

Overview

One Agency, One Mission: Public Safety

Are you a problem-solver with a knack for technology and a passion for helping others? Larimer County is seeking a skilled Technical Support Specialist to join our dynamic team. In this role, you’ll keep our organization running smoothly by installing and maintaining essential hardware and software, troubleshooting issues, and delivering exceptional customer service to staff across a wide range of technical systems-from computers and mobile devices to Audio/Visual equipment and telecommunications. If you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference, we want to hear from you.

At Larimer County, you’ll join a supportive team committed to excellence, innovation, and service to our community. You’ll work with modern technology, gain opportunities for professional growth, and make a tangible difference every day.

Hours are typically 7:30 - 4:30 Mon-Fri with some flexibility to support business needs. This is not a remote position.

Starting pay is $29.6799 - $35.6159 per hour.

Responsibilities

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Troubleshoot and resolve technical issues for end-users (computers, phones, printers, A/V).
• Assist with equipment replacement cycles and maintain accurate asset management records.
• Provide excellent customer support for hardware, software, and connectivity issues.
• Document and track support tickets and resolutions.
• Maintain technical expertise and stay current with end-user device technologies.
• Participate in team meetings, project updates, and cross-department collaboration.
• Create internal and user-facing knowledge articles and training materials as needed.
• Collaborate with the team to test and implement technology improvements.

Qualifications

Experience:

• 2+ years of IT or technical support experience.
• Experience handling customer support calls in a Help Desk environment.
• Knowledge of PC hardware, Windows OS, basic networking, and common office software.

Education:

• High school diploma or GED required.

Skills & Abilities:

• Strong communication and customer service skills.
• Ability to troubleshoot, problem-solve, and stay current with technology trends.
• A passion for helping people, solving problems, and working with technology in a team environment.
• Ability to lift and transport equipment and work in varied physical environments.

***For current Sheriff's Office employees***

In order to be considered, you must get a Letter of Support from your chain of command and submit the Letter of Support with your application by 11:59 pm on September 7, 2025 . Please use the following process for your Letter of Support:
Submit your Letter of Intent to your direct supervisor.
Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
Your next-level supervisor/manager endorses your direct supervisor's Letter of Support.
Your mid-level manager then endorses your Letter of Support.
Your Division Commander then endorses your Letter of Support.
Submit your fully endorsed Letter of Support along with your application.


Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available, and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
  
• Flexible Spending Accounts / Health Savings Account
  
• Short and Long Term Disability.
  
• Employee Assistance Program
  
• Basic Life/Accidental Death & Dismemberment
  
• Accident Insurance
  
• Critical Illness Insurance
  
• Retirement Plan 401(a) with employer match.
  
• 457(b) Deferred Compensation.
  
• Paid time off includes vacation, sick, and holidays.
  

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Larimer County is an Equal Opportunity Employer, and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 9/7/2025 11:59 PM Mountain

Salary:

$61,734.40 - $86,424.00 Annually