Customer Service Representative I

Job Description:

Customer Service Representative I

Description

Customer Service Representative I
at The City of Fort Worth
Library

Pay Range: $18.00/hr. - $21.76/hr.

Job Posting Closing on: Sunday, August 24, 2025

Workdays & Hours: 40 hours per week; Some evenings and Saturdays required.

Benefits for this position include: 11 Paid Holidays, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The Fort Worth Public Library is hiring a Full-Time Customer Service Representative I to provide great customer service at the Ella Mae Shamblee Library. The ideal candidate for this position is friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.

Minimum Qualifications:

• High school diploma/GED
• No previous experience required

Preferred Qualifications:

• At least two years of customer service experience
• Ability to communicate with customers in Spanish
• Ability to work a flexible schedule that includes evenings and weekends
• Ability to work at/travel to various locations

The Customer Service Representative I job responsibilities include:

• Providing friendly, efficient, and professional service to customers.
• Checking library materials in and out; Issuing library cards.
• Conducting customer payment transactions and operating a cash register.
• Answering customer questions about library policies, procedures and accounts.
• Answering basic reference, reader's advisory and general usage questions.
• Assist with library programs and outreach as needed.

Working Conditions and Physical Demands

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions. Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Salary:

$18.00/hr. - $21.76/hr.