Police Community Service Officer

Job Description:

Police Community Service Officer

Description

Job Summary

POLICE COMMUNITY SERVICE OFFICER
MONTHLY SALARY: $4,852 - $5,898
PLUS, A COMPETITIVE BENEFITS PACKAGE

THIS RECRUITMENT IS TO FILL ONE FULL-TIME VACANCY FOR THE VERNON POLICE DEPARTMENT AND TO ESTABLISH AN ELIGIBILITY LIST TO BE USED FOR FUTURE VACANCIES.

Under general supervision, performs a variety of administrative duties in a non-sworn capacity in support of Police Department operations, services, and functions including but not limited to the areas of patrol, traffic control, parking enforcement, community policing, records, investigations, works closely with and provides support to sworn police officers to relieve sworn police officers of technical police related duties in the field and office; performs a variety of other duties based on the needs of the department including those related to special assignments.

Essential Functions

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job flyer does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Prepares basic criminal reports; uses a computer terminal or personal computer to enter and retrieve data.
• Maintains and submits daily officer's log on both paper and electronic media.
• Testifies in court proceedings as required; prepares exhibits for the District Attorney and court as assigned.
• Provides a full range of information to citizens and other interested parties; interprets, applies and explains ordinances, rules, codes, and regulations; enforces codes; assists citizens needing medical attention until paramedics arrive; provides basic first aid.
• Attends and participates in local and regional training and professional group meetings; keeps informed of new trends and innovations.
• Performs related duties as required.
• Supports the relationship between the City of Vernon and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Investigations:

• Assists Police Officers and Detectives in crime investigation and reporting, or investigates assigned cases including auto theft and embezzled vehicle cases, and related cases, traffic collisions/traffic hazards.
• Receives and files crime reports; assists on investigation cases including interviewing victims, witnesses, and preserves crime scenes appropriately; assists in gathering other information for police officers, and documents as necessary.

Patrol/Community Policing/Traffic Functions:

• Responds to and assists at non-injury, minor injury, and major injury traffic collisions; provides first aid at the scene; provides traffic control at accident scenes and assists in directing other responders/units and emergency medical personnel into the scene; requests tow trucks as necessary; impounds vehicles as necessary; coordinates with appropriate agencies and/or staff to ensure collision debris/hazardous materials are removed from scene.
• Participates in searches including those for missing persons, runaways, and elderly/disabled walk­aways.
• Provides traffic control; identifies and removes or coordinates the removal of traffic hazards assists disabled motorists.
• Provides transportation services including but not limited to; non-suspect adults and children, non-injured collision victims, found individuals, children being assigned to the Children's Center.
• Issues notices, warnings, and citations and impounds vehicles; enforces parking regulations, vehicle code and local municipal codes; writes citations for parking violations including for vehicles stored on roadway.
• Coordinates the removal of vehicles causing safety and traffic hazards off of City streets including abandoned, wrecked, issuing notices and citations, and tagging vehicles; follows-up on vehicles that have been issued 72 hour notices; impounds vehicles as required; processes necessary forms and related paperwork.

Records Functions:

• Provides customer service to citizens at the Police Department front-desk; answers telephones, provides information and routes calls to appropriate personnel; greets visitors, provides information, and logs in visitors; prepares agency releases for stored or impounded vehicles.
• Collects vehicle impound fees voids citations in accordance with guidelines.

Minimum Qualifications

Education, Training and Experience Guidelines:
High School Diploma or GED equivalent; AND one year of work experience involving public contact and performance of basic office support duties. Experience in a law enforcement or related work environment is desirable.

Supplemental Information

Knowledge of:

• City and VPD policies and procedures.
• Basic law enforcement organization, activities, terminology, practices, and regulations.
• Basic bookkeeping and clerical accounting principles, practices and terminology.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing.
• Safe work methods and safety regulations pertaining to the work including safe driving principles and practices.
• Geography, roads, and landmarks of City and surrounding areas.
• Effective communication skills and techniques required for gathering, evaluating and transmitting information.
• Principles and practices of customer service.
• Effective English usage, to include proper spelling, grammar, and punctuation.

Skill in:

• Learning methods and techniques related to basic police functions.
• Understanding, interpreting, and applying pertinent federal, state, and local codes, laws, and regulations including vehicle codes, penal codes, and municipal codes.
• Understanding, interpreting, and applying general and specific administrative and departmental policies, procedures, and guidelines.
• Preparing clear, concise, factual, and thorough reports and statements.
• Preparing, maintaining, filing, and indexing a variety of reports, records, and other written materials.
• Identifying and responding to community and organizational issues, concerns, and needs.
• Organizing and prioritizing timelines and projecting schedules in an effective and timely manner.
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
• Establishing and maintaining various data collection, record keeping, tracking, filing, and reporting systems.
• Operating assigned vehicle in a safe manner.
• Using and operating assigned tools and equipment including portable radio, camera, and evidence/fingerprint kit.
• Exercising tact and judgment in responding to inquiries and resolving complaints and problems.
• Working under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Demonstrating an awareness and appreciation of the cultural diversity of the community.
• Lifting and moving objects weighing up to 50 pounds.
• Communicating clearly and concisely, both orally and in writing.
• Establishing and maintaining effective and courteous relationships with the public and co-workers and contributing to a successful team effort.
• Operating and using various office equipment including a computer and various software packages.

LICENSE AND CERTIFICATION REQUIREMENTS:

A valid California State Driver’s License is required. Completion of PC 832 course, or the ability to complete the course within the designated timeframe. Possession of or ability to obtain within designated timeframe, OC certification. Possession of or ability to obtain within designated timeframe, CPR/First Aid certification. Must successfully pass a Police Department background check. Must be 18 years of age at time of appointment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed in a standard office environment, and in the field to lead investigations and tactical situations; may be exposed to physical attacks, hazardous chemicals, infectious and communicable diseases; required to physically restrain persons; must maintain a level of physical fitness to meet VPD standards.

Pursuant to California Government Code §3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them by their supervisors or by law.

SELECTION PROCESS: Completed application packets will be reviewed and only the applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process. The selection process may include a written in-person multiple choice exam and an external virtual panel interview. Candidates must be specific and complete in describing their qualifications for the position. Failure to state all pertinent information may lead to elimination from consideration. Applications must be submitted online . If you submit multiple applications, only the most recent application will be considered. Stating "see resume" is not an acceptable substitution for a completed application. To view the complete job description, please visit our website at www.cityofvernonca.gov It is the applicant's responsibility to notify the Human Resources Department of any changes to their contact information.

“The City of Vernon is an Equal Opportunity Employer”

CITY OF VERNON - HUMAN RESOURCES DEPARTMENT
Veronica Avendano, Human Resources Analyst

vavendano@cityofvernonca.gov - (323) 583-8811, ext. 323

The City of Vernon offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental vision, life, and long term disability insurance.

Retirement Benefit : Retirement benefits are provided by the California Public Employees' Retirement System (CalPERS):

Effective January 1, 2013, newly hired non-safety employees who are new CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the CalPERS 2% at 62 benefit formula. New members will be required to pay 7% as their member contribution.

An employee who is a "classic" member of CalPERS, will be enrolled in the CalPERS 2.7% at 55 benefit formula. Classic employees urrently pay an 8% employee contribution and a 3% share of the employer contribution.

Cafeteria Benefits Plan : The City offers a monthly allowance towards the purchase of a HMO, PPO or HSA medical plan for the employee and their family members. Any remaining amount can be used towards the purchase of a HMO or PPO Dental planand Vision coverage for dependents. Vision coverage is included at no cost to the employee. Supplemental Insurance plans are available.

Holiday pay : The City has 13 authorized holidays per calendar year.

Bilingual pay : Employees in eligible positions who successfully demonstrate Spanish speaking skills would be eligible to receive an additional $275.00 a month.

Vacation :
Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual
1st year thru 4th year 80hrs; 3.08 accrual rate
5th year thru 9th year 100hrs; 3.85 accrual rate
10th year thru 14th year 120hrs; 4.62 accrual rate
15th year thru 24th year 160hrs; 6.16 accrual rate
25th year and more 190hrs; 7.31 accrual rate

Vacation 24/7 Operation:
Continuous Years of Service Vacation Hours Earned Bi-Weekly Accrual
1st year thru 4th year 96hrs; 3.69 accrual rate
5th year thru 9th year 120hrs; 4.61 accrual rate
10th year thru 14th year 144hrs; 5.53 accrual rate
15th year thru 24th year 192hrs; 7.38 accrual rate
25th year and more 228hrs; 8.76 accrual rate
City offers vacation cash out.

Sick Leave : All full-time employees shall accrue up to 80 hours of sick leave per calendar year, at a rate of 3.08 hours per pay period.

Tuition Reimbursement : $2,200.00 is available to those who satisfactorily complete job related college courses.

Hybrid Work Program: The City offers a hybrid work schedule for elgible positions. The City allows a combination/flexible work schedule upto 50% remote work.

Other Benefits : Most employees work a 4/10 schedule. In addition, the City offers paid parental leave, bereavement leave and jury duty.

Miscellaneous Benefits : The City provides an interest-free loan program for the purchase of a computer, corrective eye surgery and a hearing aide device.

The City of Vernon encourages you to log onto our website for the benefit details www.cityofvernon.org

Closing Date/Time: 11/2/2025 11:59 PM Pacific

Salary:

$58,219.20 - $70,761.60 Annually