Front Desk Customer Service (Clerical Assistant)

Job Description:

Front Desk Customer Service (Clerical Assistant)

Description

Description

Position Summary
As part of the Customer Services team at 445 Bryant Street, the Customer Service Assistant delivers exceptional service to the public, community groups, and internal staff. This role provides front desk coverage, ensuring a welcoming and professional environment for all visitors.

Desire Qualifications:

• Strong customer service skills
  
• Ability to use and/or learn class registration software
  
• Strong Microsoft Office skills preferred
  

Schedule
This is a part-time position, averaging 15-20 hours per week, with regular weekday shifts (Monday through Friday) and occasional weekend or evening assignments as needed.
The City of Palo Alto offers the following benefits to those in a SEIU Hourly position .

• Medical Stipend $3.64 per hour
• Sick Leave Earn .03 hour of sick leave for each hour worked.
• PARS Retirement Plan
• To learn more about SEIU-Hourly benefits click here

Essential Duties

• Greets visitors and responds to in-person, phone, and e-mail inquiries from the public about 445 Bryant Street’s programs, facility rentals, classes, and work shops, as well as other Community Services Department programs.
• Processes class registrations and point-of-sale services.

• Sets up equipment, tables, chairs as needed.
• On occasion will need to open and/or securely close the facility.

Supplemental Information

This is an SEIU Hourly (limited-benefits) position that is budgeted to not exceed 1,000 hours per fiscal year. The number of hours per week and schedule will be determined based on assignment.

For technical issues applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

City of Palo Alto offers the following benefits to those in a SEIU Hourly position:

Medical Stipend
$3.80 effective the pay period including July 1, 2024.

Sick Leave
Earn .03 hour of sick leave for each hour worked.

Retirement
City of Palo Alto PST (Part-time, Seasonal & Temporary Employees) Retirement Plan

Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.

Closing Date/Time: 11/3/2025 11:59 PM Pacific

Salary:

$22.61 - $27.76 Hourly