Fleet Service Center Manager

Job Description:

Fleet Service Center Manager

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments-including Fire, Police, EMS, Austin Energy, and Austin Water-we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.

Job Description:

Purpose:

Under general supervision, directs the operation of a service center including, staffing, customer relations, interpretation of policies, managing the operational budget, providing reports on productivity, and other work that contributes to the effective operation of the facility.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Directs personnel in the daily operation of the service center including, scheduling, resolving operational complaints, maintaining effective customer relations, and interpreting and maintaining compliance with City and division policies and procedures.
  
• Manages federal and state statutory requirements, like permits, for facility usage.
  
• Establishes staffing plans and processes to ensure effective quality services.
  
• Develops service center budget and monitors monthly progress and approves expenditures; controls petty cash; and monitors and rectifies employee Labor Reconciliation reports, road call reports, down reports.
  
• Tracks and maintains preventative maintenance schedules for all sections assigned to each service center, notifying customers of due and missed dates.
  
• Reviews, authorizes, and tracks parts room invoices, purchases orders, parts orders, fuel orders, overhead, inventory, and negotiates and monitors contracts/agreements and responsible for following prescribed procedures.
  
• Manages hazardous waste generation, maintains environmental standards, and encourages a safe work environment.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
  
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the methods, equipment, and materials used in servicing automobiles and other applicable equipment.
  
• Knowledge of fiscal and budget preparation.
  
• Knowledge of Federal, State and Local laws.
  
• Knowledge of city practice, policy and procedures.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in oral and written communication.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in data analysis and problem solving.
  
• Skill in planning and organizing.
  
• Skill in using computers and related software.
  
• Ability to read and comprehend technical manuals.
  
• Ability to establish and maintain good working relationships with other city employees and the public.
  
  

Minimum Qualifications:

• Seven (7) years of experience working in a major automotive or related maintenance and repair facility, with three (3) years in a supervisory capacity.
  
• Combination of equivalent experience and education may substitute for the minimum qualifications.
  
  

Licenses and Certifications Required:

• Licensed for the operation of commercial vehicles in the state of Texas within 120 days of employment.
  
• To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.
  
  

Physical Requirements:

• Essential duties are performed in a service center environment working in office conditions and exposure to motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
  
• Incumbent may be exposed to loud noise, and warm and cold conditions.
  
• Individual will need to have good eye-and-hand coordination, and read and write in dimly lit conditions, and lift between up to thirty-five (35) pounds
  
  

PREFERRED QUALIFICATIONS:

• ASE and /or EVT Certifications (Certifications) or manufacturer equivalent or the ability to obtain within 6 months of employment.
  
• NAFA -CAFM/CAFS(Certifications), or equivalent
  
• Proven Leadership Experience: A track record of successfully leading and managing teams, preferably in an automotive or related industry.
  
• Performance Management: Experience with setting performance expectations, providing feedback, and conducting performance evaluations.
  
• Budget Management: Experience with managing budgets, controlling costs, and optimizing resource allocation.
  
• Experience managing the maintenance and repair of a large, diverse fleet;
  
• Experience overseeing the maintenance and repair of light, medium and heavy-duty vehicles and of off-road equipment;
  
• Experience managing a diverse public sector fleet
  
• Customer Service: Strong customer service orientation and ability to address customer concerns effectively.
  

Notes to Candidate:

Pay Range: $75,930.00 - $96,430.00

Schedule: To be determined

DAYS AND HOURS:

Schedule to be determined.

Occasional evening, weekend and/or holiday hours may be required based upon operational needs. Additionally, location and schedule may change based upon operational needs.

Location: Austin, TX

Applicants are expected to follow all directions as listed in this job posting.

The Service Center Manager oversees daily operation work flow, including but not limited to staffing, customer relations, employee relations, and policy. They manage budgets, ensure regulatory compliance, and develop staffing plans. Additionally, they track maintenance schedules, handle invoicing and procurement, and address facility concerns. The manager plays a crucial role in maintaining efficiency and effectiveness within the operation.

The location and work schedule of this position may include day and evening hours, weekends and holidays on an as needed basis.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• Please be sure to detail on the application all current and previous employment.
  
• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
  
• Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.
  
• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.
  
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
  
• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.
  
• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.
  

Additional Information:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  
• More than one round of interviews may be required.
  
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
  
• Cover letters and resumes are not being accepted for this position.
  

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Driving Requirement:

This position requires a license for the operation of commercial vehicles in the state of Texas within one hundred twenty (120) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-11-04