Passport Clerk (Administrative Clerk II)

Job Description:

Passport Clerk (Administrative Clerk II)

Description

About the Opportunity

THIS RECRUITMENT WILL CLOSE AFTER 100 APPLICATIONS ARE COLLECTED. PLEASE APPLY AS SOON AS POSSIBLE TO BE CONSIDERED

THE IDEAL CANDIDATE
The Stanislaus County Law Library is recruiting for a vacancy to work with our passport application acceptance team. We are looking for a well-rounded and reliable individual to join us and to help promote our programs. We are looking for candidates who are detailed oriented with an emphasis on accuracy and have strong customer service skills. The candidate must be certified/certifiable as a passport acceptance agent through the US Department of State with a high degree of processing accuracy. Bilingual (English/Spanish) is strongly preferred.

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THE POSITION

The Administrative Clerk II performs a variety of typing and clerical tasks of average difficulty, under general supervision. This journey level position requires knowledge of departmental policies and procedures relative to office operations and performs with greater independence than the entry-level classification. Judgment and initiative in making decisions in accordance with established guidelines is required. Promotes a professional image by the efficient performance of a variety of business and clerical tasks designed to facilitate the smooth flow of work throughout the department. This position requires direct customer facing tasks in the form of reviewing passport applications and verifying and accurately recording identifying applicant information. Ability to maintain confidentiality is a must. This position is subject to overtime, standby, callback, weekend, holiday, and shift assignments. Performs related duties as assigned. This position is required to verify and accurately record passport applicant information concisely.

Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Office Worker/Clerical bargaining unit for labor relations purposes.

Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months.

The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

Typical Tasks

• Maintain alphabetic and numeric files by filing and retrieving a variety of documents;
• Answer the telephone, schedule applicant appointments, route calls, take messages, meet and assist the public;
• Verify applicant information and accuracy of application data;
• Maintain confidentiality of applicant information;
• Prepare accurate reports that are transmitted to the US Department of State;
• Compile information and data necessary for the preparation of various departmental reports;
• Review documents for propriety and explain basic agency policies to applicants, clients, and the public; and
• Maintain routine operational records by transferring, coding and indexing data.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

KNOWLEDGE

• Alphabetic and numeric filing procedures;
• Modern office procedures and equipment; and
• Proper usage of English grammar and punctuation.
• Knowledge of the US Passport application process.

SKILLS/ABILITIES

• Deal with the public in a tactful and courteous manner;
• Operate a variety of computer programs;
• Accurately perform a wide variety of keyboarding and general clerical duties of average difficulty;
• Follow oral and written instructions;
• Type accurately at the speed which permits successful job performance;
• Maintain clerical records and prepare reports of average difficulty;
• Interpret and follow County/Department procedures and policies;
• Multi-task, prioritize and problem solve; and
• Travel to various sites when necessary.

We recognize your time is valuable, please only apply if you meet the following required qualifications.

EDUCATION/EXPERIENCE

• Equivalent of one (1) year of full-time, general office experience. Relevant college education or business school training may be used to substitute up to six (6) months of the required experience; AND
• Applicants must be able to type at least 35 WPM (net corrected).

Proof of education/certification may be required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-6341 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification.

DESIRABLE QUALIFICATIONS

In addition to the minimum qualifications, applicant screening may focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.

• Certification as a US Passport Acceptance Agent.
• Bilingual English/Spanish.

Note: It is in the best interest of the candidate to submit a typing certificate as some departments will only consider hiring those that attach one at time of application.
Please include a copy of your Acceptance Agent Training Certificate.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE

Applications cannot be submitted later than 5:00 p.m.. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

EXAMINATION PROCESS

Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: 100 applications or December 16, 2025 at 5pm
Written Examination: Tentatively the week of December 29th

Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County Departments.

GENERAL INFORMATION

Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

Benefits associated with this position can be found at Benefits Summary.

Closing Date/Time: 12/16/2025 5:00 PM Pacific

Salary:

$42,868.80 - $52,104.00 Annually