Insurance Manager (Austin Human Resources)

Job Description:

Insurance Manager (Austin Human Resources)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Austin Human Resources is dedicated to positioning the City of Austin as an employer of choice. We achieve this through balanced, efficient, and collaborative strategic partnerships. Our mission is to support and develop a high-performing, diverse workforce that fosters a healthy, safe, respectful, and productive work environment for employees, their families, City departments, and the community.

We are currently seeking an experienced Insurance Manager to join our team. This role is responsible for overseeing the City’s comprehensive insurance portfolio and collaborating with departments across the organization to address insurance-related needs and risk management strategies.

If you are passionate about insurance management and thrive in dynamic, fast-paced environments, we invite you to apply and help us build a safer, more resilient Austin.

Job Description:

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Conducts research and analyzes the insurance and claims activities of the City and develops short- and long-range risk finance and insurance plans to ensure appropriate coverage in divergent areas.
  
• Evaluates staff input and acts on or develops recommendations for risk financing and insurance solutions.
  
• Communicates insurance information to City officials and others as needed.
  
• Plans, organizes, directs, and controls City-wide insurance and loss engineering functions and activities.
  
• Manages the Rolling Owner Controlled Insurance Program and training for all enrolled contractors.
  
• Develops and revises standard City contract insurance requirement language for contractors, vendors, and grant recipients to ensure appropriate financial risk transfer and advises on acceptable levels of risk and agreeable insurance terms and conditions.
  
• Forecasts, develops, and monitors insurance program budgets.
  
• Assigns job duties and monitors task completion.
  
• Develops and evaluates plans and criteria for a variety of projects, programs, and plans.
  
• Monitors insurance contracts, consultants, and third parties to ensure compliance with contractual obligations.
  
• Liaises with departments on insurance and claims activities.
  
• Attends meetings and conducts presentations to Board and Commissions, City Council Committees, City Council, and other related agencies.
  

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of risk finance, insurance, and loss control techniques and practices.
  
• Knowledge of Federal, State and City laws, regulations and ordinances related to insurance and risk programs.
  
• Knowledge of fiscal planning and budget preparation and monitoring.
  
• Knowledge of applicable processes, techniques, and methods.
  
• Knowledge of and skill in supervisory and managerial techniques and principles.
  
• Skill in gathering and analyzing complex information.
  
• Skill in planning, implementing, and directing programs and activities.
  
• Skill in oral and written communications. Ability to manage full contract development and monitoring.
  
• Ability to establish and maintaining good working relationships with other City employees and the public.
  
• Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
  

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university in Risk Management or a related field, plus six (6) years of risk management or insurance experience, including two (2) years of experience which were in a supervisory capacity.
  
• Experience may substitute for education, up to a maximum of four (4) years.
  

Preferred Qualifications:

• Currently hold the Chartered Property Casualty Underwriter (CPCU®) or Associate in Risk Management (ARM™ or ARM-P) certifications, or who demonstrate the ability to obtain them within twelve (12) months of hire.
  
• Proven experience in public entity risk management, including in a managerial or supervisory role.
  
• Comprehensive knowledge of insurance underwriting, certificates of insurance, policy renewals and applications, and claims coverage strategies.
  
• Strong technical understanding of the Texas Tort Claims Act and its relevance to covered risks and perils.
  
• Demonstrated flexibility and resilience in high-demand environments with evolving responsibilities.
  
• Exceptional leadership skills, with a track record of successfully managing teams and fostering collaborative relationships with stakeholder.
  
• Other relevant insurance and risk management certifications will be considered as well, including but not limited to CRM, CSRM, CSP®, CRIS®, RIMS-CRMP, and the Texas Department of Insurance Risk Manager License.
  

Notes to Candidate:

Austin Human Resources is excited to invite a dedicated Insurance Manager to join our team. In this role, you'll oversee the City-wide non-medical insurance portfolio and partner with various departments to address insurance-related needs.

Key Responsibilities:

• Manage daily operations of the Rolling Owner Controlled Insurance Program (ROCIP)
  
• Supervise three Occupational Health & Safety Consultants and one Risk Analyst
  
• Play a crucial role in loss control within the Insurance Division
  
• Collaborate with departments to ensure smooth operations and effective risk mitigation
  

We're looking for an insurance professional passionate about safeguarding the City's assets and contributing to a safer, more resilient community. Apply now and become a part of our supportive and dynamic team!

Salary Range: $97,450.00 - $125,200.00 annually (Midpoint)

Office Location:

One Texas Center

505 Barton Spring Road, Ste. 600

Austin, Texas 78704

Days and Hours:

Monday - Friday.
8:00 a.m. - 5:00 p.m.
Hours may vary due to operational needs. An alternative schedule and remote work/teleworking options are available, but position requires a minimum of 40% per week in office standard.

Driving Requirement:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application:

A detailed and complete A complete and detailed employment application is required to evaluate your qualifications. Please follow the guidelines below:

• Clearly describe your experience for each position, especially as it relates to the minimum and preferred qualifications.
  
• Include all relevant experience, including supervisory or leadership roles.
  
• This information will be used to determine interview eligibility and starting salary, which is based on documented experience.
  

Important Reminders:

• A cover letter and résumé are required for this position. Both must be uploaded at the time of application. Applications without these documents will be considered incomplete and will not be reviewed.
  
• A résumé or cover letter does not replace a fully completed application.
  
• Do not use phrases like “see résumé” or refer to other documents to complete any section.
  
• The “Duties and Responsibilities” sections must be fully completed.
  
• The application is the primary basis for evaluating qualifications and determining compensation.
  
• Include all employment you wish to be considered, with job titles, dates, duties, and responsibilities for each role.
  
• Once the job posting closes, applications cannot be modified.
  

Use of AI is strictly prohibited to respond to the application and during the interview process.

If you are selected to interview: If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications. If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Benefits:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Background Check:

• A criminal background check may be required, depending on the responsibilities of the position.
  

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-09