IT Solutions Arch ATS, (Mobile Radio Communications MRC)

Job Description:

IT Solutions Arch ATS, (Mobile Radio Communications MRC)

Description

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department:
The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Solutions Architect

Purpose:

This position is responsible for defining and designing architecture that drives the City towards targeted outcomes by leveraging existing and innovative technology to enable the City’s future-state business capabilities and business models. This position aligns IT and enterprise strategy, maintains business capability models to reflect new or improved processes or IT systems, creates common standards to ensure integrity of the models, and influences enterprise strategy.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Promotes digital business initiatives and identifies potential impact on the City’s critical financial metrics and economic architectures.
  
• Supports business and technology innovation that drives the City’s objectives.
  
• Engages key business stakeholders and product managers to facilitate both strategy and innovation planning.
  
• Collaborates with stakeholders involved in digital strategy and digital innovation to develop an IT investment roadmap.
  
• Creates deliverables that illustrate how to strategically move the business forward.
  
• Works with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated architecture as part of the enterprise architecture.
  
• Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
  
• Provides strategic consultation to product managers in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements.
  
• Participates in enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture, and champions the balance of flexibility and risk.
  
• Facilitates agreement on organizational work models and processes to meet business requirements.
  
• Seeks ways to apply new technology to, and reuse existing technology for, business processes.
  
• Researches and provides information on technical trends and competitors' practices relevant to assigned products and value streams.
  

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design.
  
• Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
  
• Knowledge of existing, new and emerging technologies and being able to practically incorporate them into new business designs and business models.
  
• Knowledge of architecture methodologies (e.g., SABSA, Zachman, TOGAF) and modeling languages (such as UML and ArchiMate).
  
• Knowledge in all aspects of designing and constructing business processes, functions and organizational structures.
  
• Knowledge of facilitation and organization change management.
  
• Skill in analytical and conceptual skills and proven ability to create original concepts and theories for a variety of projects.
  
• Knowledge of finance, accounting, valuation and metrics development.
  
• Skill in statistical and information analysis.
  
• Skill in financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills.
  
• Ability to be organizationally savvy, understanding of the political climate of the City and how to navigate obstacles and politics.
  
• Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.
  
• Ability to communicate, influence and persuade - both business and IT leaders as well as peers.
  
• Ability to adapt to rapidly changing technology and apply it to business needs.
  
• Ability to establish and maintain a high level of customer trust and confidence.
  
• Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders.
  
• Ability to leverage intellectual curiosity to inform solutions and innovate.
  
• Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills.
  
• Ability to adhere to required compliance to all change management policies and procedures.
  
• Ability to adhere to required compliance to all information security policies and procedures.
  

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field.
  
• Experience may substitute for education for up to four (4) years.
  
• Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years of experience.
  

Licenses and Certifications Required:

None.

Preferred Qualifications:

• Demonstrated knowledge and expertise in designing solutions for a scalable and highly available environment across multiple data centers and customer sites in a large enterprise.
  
• Demonstrated knowledge and experience in designing a complex solution that adheres to local IT architecture guidelines (ITIL, NIST, CISA), firewall policies, and network diversity while effectively collaborating with vendors and ISPs.
  
• Demonstrated knowledge and experience in analyzing and identifying solutions to resolve issues affecting the high availability communication systems, including enterprise and broadband networks, budget, ISP connectivity, and radio frequency (RF) networks.
  
• Demonstrated knowledge and experience in implementing disaster recovery and fault-tolerant solutions, as well as documenting a comprehensive disaster recovery plan for networks and systems.
  

Notes to Candidate:

Overview of the Position:

Mobile Radio Communication (MRC) and Austin Technology Services (ATS) is seeking an IT Solutions Architect to join the core team for the Greater Austin Travis County Regional Radio System (GATRRS). The ideal candidate has a passion for solution design based on ITIL standards and an in-depth understanding of IT infrastructure, cloud computing, telecommunications (including RF systems), and enterprise-level systems.

The IT Solutions Architect is responsible for designing and implementing scalable, reliable, and secure IT solutions that support the mission-critical operations of the GATRRS environment. This role requires a strategic thinker with hands-on technical expertise who can translate business needs into effective technological solutions while overseeing all technical aspects of projects from inception through completion.

Primary Duties

• Ensure compliance with security policies and procedures, adhering to local, ITIL, and NIST security standards.
• Architect and administer end-to-end solutions, including networks, broadband systems, cybersecurity platforms, virtualization environments, the Astro P25 RF system, radio programming applications, and SQL database optimization.
• Ensure all solutions comply with Federal, State, and local radio communications interoperability requirements.
• Troubleshoot advanced systems, network topologies, and storage infrastructure while supporting critical customers in a utility or public safety environment.
• Provide project oversight and conduct risk management to identify, assess, and mitigate technical, operational, and security risks throughout the project lifecycle.
• Collaborate with cross-functional teams to gather requirements, develop architecture specifications, and ensure successful solution delivery.
• Develop documentation, diagrams, and architecture standards to support system maintenance and future enhancements.
• Support 24/7 operational environments by participating in on-call rotations and responding to escalated technical incidents as needed.

Must reside in the state of Texas. This position is primarily in person

This position supports 24-hour radio network operations, requires on-site work, and may allow for remote work based on business needs. A criminal background investigation is required.

The reporting address for this role is 5010 Old Manor Road, Austin TX 78723.

Pay Range:

$85,120.00 - $114,869.00

Essential Employee:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information .

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-12-17