Deputy Chief Operating Officer - Shared Services
Washington Department of Natural Resources Olympia, WA, USA
- Location: Olympia, WA, USA
- Categories: Accounting and Finance, Administration and Management, Human Resources and Personnel
- Job Type: Full Time
- Posted: Feb 03, 2026
Job Description:
Deputy Chief Operating Officer - Shared Services
Description
Responsibilities:
- Directly supervise a Senior Director who supports the Directors of Human Resources, the Office of Legal Affairs and Business Practices, Enterprise Services, Workplace Culture and Development, and directly supervise the Chief Financial Officer, the Chief Information Officer, and the Director of the Enterprise Project and Performance Management Office.
- Lead the development of the EES strategic roadmap, ensuring alignment with the Commissioner’s vision, the agency's strategic plan, and the needs of agency business partners. Ensure that performance measures are developed for the roadmaps, that outcomes are tracked and reported regularly with leaders and their teams.
- Lead the work of building the shared service model throughout the agency, including standardizing processes and centralizing like services as appropriate to create operational efficiencies and teams of experts that can provide services that meet agency business needs.
- Lead the agency's organizational culture change to embrace, support, and resource shared services so that shared services are recognized as critical infrastructure services all agency employees depend upon to fulfill their missions.
- Set direction for and ensure agency-wide consistency and clarity in policies, processes, and procedures that govern the way the shared service businesses are conducted, and decisions are made.
- Ensure that proper and well-executed shared service functions are in place to support the agency's most valuable resource - its people, by providing the critical infrastructure and tools to meet programmatic business needs throughout the agency in the most efficient and cost-effective ways.
- Serve as a member of DNR’s Core Team, Executive Leadership Team, and Operational Leadership Team. Collaborate with other DNR executives to develop and provide agency strategic guidance, ensure alignment, and diagnose and resolve agency-level issues.
- Serve as the agency Executive Sponsor for the One Washington project. Understand the impact of the project on DNR programs; advocate within the agency and with the OneWA project for resource needs; provide guidance and direction to the project teams; ensure project timelines are met; and ensure change management is prioritized.
- Fulfill responsibilities related to DNR’s interactions with the legislature and the state budget process: review bills, monitor and participate as needed in hearings and work sessions, review fiscal notes, respond to information requests from legislators and legislative staff, prepare and review decision packages, and participate in internal budgeting and allotments.
- Model and actively promote the concepts of diversity, equity, inclusion, and belonging.
- Ensure compliance with state and federal laws, rules, policies, and requirements. Conduct audits and reviews to ensure compliance.
- Coordinate special project work for the Commissioner of Public Lands (“Commissioner”) and the COO.