TPWD - Volunteer Services Coordinator II (Texas State Park Ambassador Coordinator)

Job Description:

TPWD - Volunteer Services Coordinator II (Texas State Park Ambassador Coordinator)

Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

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  Job Title
  
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  Dates of employment (month/year)
  
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  Name of Employer, Name of Supervisor Description of duties performed
  
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  Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.
  
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  Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields.
  
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  College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
  
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  Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application.
  
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  Resumes are encouraged as attachments but will not be used to determine eligibility
  
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  Work In Texas (WIT) Applications : WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit .
  

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification

Service

Military Specialty

Volunteer Services Coordinator I-IV

Army

No Military Crosswalk. Qualified veterans are encouraged to apply.

Volunteer Services Coordinator I-IV

Navy

No Military Crosswalk. Qualified veterans are encouraged to apply.

Volunteer Services Coordinator I-IV

Coast Guard

No Military Crosswalk. Qualified veterans are encouraged to apply.

Volunteer Services Coordinator I-IV

Marine Corps

No Military Crosswalk. Qualified veterans are encouraged to apply.

Volunteer Services Coordinator I-IV

Air Force

No Military Crosswalk. Qualified veterans are encouraged to apply.

Volunteer Services Coordinator I-IV

Space Force

No Military Crosswalk. Qualified veterans are encouraged to apply.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

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  Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
  
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  Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
  
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  Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
  
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  Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
  
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  Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
  

Documentation must be attached to the application before military preference can be granted.


HIRING CONTACT: Brittney Zepeda, (512) 389-8674, [email protected]

PHYSICAL WORK ADDRESS: TPWD Headquarters, 4200 Smith School Road, Austin, TX 78744

GENERAL DESCRIPTION

Under the direction of the State Parks Volunteer and Intern Program Manager, the Texas State Park Ambassador Coordinator performs complex (journey-level) volunteer services work. Recruits, trains, and organizes regional teams of volunteers in partnership with State Parks. Coordinates volunteer-led outreach projects on behalf of state-wide Parks, which include social media projects, service projects, and community outreach projects. Plans and coordinates volunteer leadership trainings several times per year with groups of approximately twenty participants in Texas State Parks. Supports and provides resources to park staff serving as Ambassador points of contacts. Designs and maintains volunteer instruction manuals and ensures accurate reporting of volunteer data. Prepares reports on Ambassador Program. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Complies with all Agency, Division and Branch rules, regulations and procedures.



Qualifications:

MINIMUM QUALIFICATIONS

Education:

Graduation from an accredited college or university with a Bachelor's degree.

Experience:

Two years experience in volunteer recruitment and management;

One year experience creating and delivering training curriculum;

Experience planning and coordinating logistically complex events with effective multi-level communication;

Experience working with the public

NOTE: Experience may have occurred concurrently.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid class "C" Texas driver's license.

Must possess or be able to obtain, within 6 months of employment, CPR and Wilderness First Aid certifications.

NOTE: Retention of position contingent upon obtaining and maintaining required license and certifications.

ACCEPTABLE SUBSTITUTIONS

One additional year of experience beyond the requirements in volunteer management or conducting educational programs may substitute for 30 hours of the required education, with a maximum substitution of 120 semester hours.

PREFERRED QUALIFICATIONS

Education:

Graduation from an accredited college or university with a Bachelor's degree in a field related to Natural Resource Education, Outreach, or Outdoor Recreation, such as Park Administration, Recreation, Biology, Forestry, Education, Agriculture Science, Communication, Natural Resource Management, Conservation, Fisheries, or Wildlife Management.

Experience:

Two years experience in, developing recruitment and retention strategies, program guidelines, procedures, and rules related to volunteers.

One year experience in developing and overseeing programs designed to reach young adults age 18-30.

Experience with engaging and motivating young adults through leadership training.

Outdoor leadership experience to include technical skills and safety in outdoor recreation.

Experience as a Texas State Park Ambassador.

Experience with social media promotions and applications.

Licensure:

Current Wilderness First Responder certification.

Current Leave No Trace Trainer certification.

Current Project Wild Trainer certification.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of Texas State Parks system;

Knowledge of community outreach strategies, including social media engagement;

Knowledge of effective instructional methods and training techniques for young adults;

Knowledge of volunteer program oversight and management;

Knowledge of safety and best practices in outdoor leadership, including Leave No Trace;

Knowledge of obstacles to outdoor participation with young adults;

Skill in using MS Word, Excel, PowerPoint, Outlook, online databases, and video conference software and equipment;

Skill in creating a variety of engaging content via social media platforms;

Skill in encouraging and fostering effective relationships between paid and non-paid staff, as well as affiliated organizations and communities;

Skill in effective verbal and written communication to respond to internal and external inquiries, as well as requests for information to include public speaking;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in interpreting, analyzing, and explaining organizational policies and procedures;

Ability to effectively plan, schedule and organize activities to meet multiple deadlines;

Ability to analyze complex information and develop plans to address identified issues;

Ability to effectively demonstrate negotiation and facilitation skills;

Ability to work independently with little supervision;

Ability to prepare and deliver outreach programs for audiences between 18 to 30 years old;

Ability to provide quality customer service in a courteous and professional manner;

Ability to train others;

Ability to drive a truck and trailer long distances and to travel to various work locations;

Ability to perform manual labor, including lifting supplies and materials up to 50 lbs.;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work 40 hours per week (Monday through Friday) and days off other than Saturdays, Sundays and holidays as needed;

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  For Quarterly Multi-Day Ambassador Leadership Volunteer Trainings and various other meetings/trainings: Hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays as needed;
  

Required to work overtime, as necessary;

Required to perform manual labor, including lifting supplies and materials up to 50 lbs.;

Required to operate a State vehicle;

Required to perform work outdoors, occasionally in adverse weather conditions;

Required to travel 25% with overnight camping stays in tents at a State Park;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures, including wearing a uniform;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER


Closing Date: Apr 10, 2026, 11:59:00 PM