OUTPATIENT SERVICES MANAGER I/II

Job Description:

OUTPATIENT SERVICES MANAGER I/II

Description

Position Description

A Drug-Free Workplace

Invites your interest for the position of
Outpatient Services Manager I/II

$8,908 - $13,513 per Month

Ope n Until Fille d

Priority Screening Date: April 8, 2026

Exam #26/14N11/03CY

SUMMARY OF POSITION
The Health Department and Natividad Medical Center are recruiting to fill an Outpatient Services Manager I and Outpatient Services Manager II position.

HEALTH DEPARTMENT - CLINIC SERVICES BUREAU
The Health Department’s Clinic Services Bureau is recruiting to fill an Outpatient Services Manager I position.

The Clinic Services Bureau operates twelve Federally Qualified Health Care (FQHC) clinics and provides care to the medically underserved population in Monterey County. The mission of the Bureau is to provide quality primary medical and dental care services for all residents of Monterey County regardless of the ability to pay. Monterey County Health Department clinics are in Salinas, Seaside, and Marina.

Under the direction of the Outpatient Services Manager II and the Outpatient Services Director, the Outpatient Services Manager I will be responsible for planning, organizing, and directing the operations of medical and dental outpatient clinics, including a mobile clinic. This position is responsible for the administration of professional contracts, financial management, staffing, and quality improvements. The position will supervise professional and paraprofessional staff.

NATIVIDAD MEDICAL CENTER
Natividad Medical Center is recruiting to fill an Outpatient Services Manager II position.

The Outpatient Services Manager II is responsible for the management of operational, administrative and support functions for the Specialty Clinic, which encompasses 20+ subspecialty services, 38 physicians, and multiple provider teams. This role ensures efficient clinic operations, alignment of facility, supply and regulatory readiness, quality of services, and strong collaboration with clinical leadership and health department clinic leaders.

This classification differs from the lower class of Outpatient Services Manager I in that the latter is responsible for overseeing one or more outpatient clinics, which together provide approximately 1,500 to 2,500 patient visits per month and employ 30 or fewer 30 staff persons.
The Eligible List established by this recruitment process will be used to fill current and future vacancies, both regular and temporary, as they arise.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.

Examples of Duties

• Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans
  
• Provide for fiscal program management, including assisting in implementing and managing grant funded programs, budgets or projects; providing input in the preparation of the annual budget for the clinics; ensuring compliance with Office of lnspector General (OIG) regulatory standards; maintaining data using clinic or hospital computer software, such as Ambulatory Payment Classification (APC) and financial services programs; identifying opportunities to improve financial systems and services for individual clinic units; providing fiscal program and provider productivity reports; assuring that systems support seamless interface with acute and diagnostic services as patients move through Health Department or NMC services and systems of care
• Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the site; assuring that growth opportunities are identified, serving as operations liaison for support services, network and community partners, as new programs are implemented; assuring that growth and improvement opportunities are identified and pursued across all sites; collaborating with appropriate entities or agencies as required
• Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures for compliance with Title 22 regulations and JCAHO standards
• Ensure quality program management through compliance with federal state and local regulations concerning health care, such as Title 22 of the California Code of Regulations and the Joint Commission on Accreditation of Health Organizations (JCAHO) guidelines; identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact services
• Provide excellent customer services, assuring that customer service standards are consistently met or exceeded; conducting on-going patient and provider satisfaction surveys to measure and report performance; providing results to staff; identifying opportunities to improve services and take corrective actions accordingly; maintaining data and providing reports; responding promptly to resolve any patient complaints
• Manage clinic facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that clinic workstations and patient workflow are organized to assure optimal efficiencies
  
  

To view the complete job description, please visit the Monterey County website: Outpatient Services Manager I , Outpatient Services Manager II

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Thorough Knowledge of:

• Principles and practices of outpatient services delivery system of care
• Principles and methods of management organization, budgeting and staffing applicable to health care programs

Working Knowledge of:

• Principles of supervision, including training, directing, evaluating and supervising staff
• Management systems and concepts
• Laws pertaining to health care services in the State of California
• Federal guidelines for Medicaid/Medi-Cal community clinics (for positions in Health Department, Primary Care Clinics)
• Quality improvement principles and practices

Skill and Ability to:

• Plan, organize, direct, schedule, set performance standards and evaluate the work of a multi-disciplinary staff
• Devise and adapt work procedures and processes to meet changing needs
• Effectively solve problems and follow up on all patient complaints and staff concerns
• Prepare and present clear and concise reports, instructions and correspondence
• Design and deliver in-service education and training programs and assess their effectiveness
• Provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work
• Identify and report significant opportunities to improve overall service for quality of care to administrator or director of division

Additional Information

CONDITIONS OF EMPLOYMENT:

• Successfully complete a background check to include fingerprinting.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit X Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

APPLICATION & SELECTION PROCEDURES

Apply on-line at https://www.governmentjobs.com/careers/montereycounty

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Health Department

Attn: Human Resources Division

1270 Natividad Road

Salinas, CA 93906.

Phone: (831) 755-4519 Fax: (831) 796-8682

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

All application materials must be received by the priority screen date for a guaranteed review. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

HIRING PREFERENCE FOR VETERANS AND ELIGIBLE MILITARY SPOUSES:

The County of Monterey is committed to honoring the service and sacrifice of veterans and eligible military spouses (i.e., surviving spouses of veterans, spouses of totally disabled veterans, and spouses of active-duty service members) and awards veterans’ preference points for this recruitment. To obtain a Veterans and Eligible Military Spouse Preference Application, please visit the Human Resources website or click on the following link: Click Here to View the Veterans and Eligible Military Spouse Preference Application

To apply for veterans’ preference points, veterans or eligible military spouses must complete and email a Veterans and Eligible Military Spouse Preference Application with supporting documentation of their eligibility by the priority screening date of Wednesday, April 8, 2026, at 11:59 PM (PST) to [email protected] .

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION:
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Cassandra Yi, Human Resources Analyst II, at (831) 755-5187 or [email protected].

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Salary:

$8,908.00 - $13,513.00 Monthly