Senior Administrative Assistant

Job Description:

Senior Administrative Assistant

Description

Full-time position available with the Health Department, Fountain ID Division located at 2400 Troost Ave
Salary Range: $20.48-$30.71/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: April 27, 2026


Responsibilities

Position Summary:

This is a highly responsible management position providing first-line supervisory support to the Program Manager of Life Essentials. The role oversees a team of two staff - Administrative Assistants and ensures efficient operations in compliance with regulations. The position requires independent judgment, discretion, and strong leadership skills to manage complex administrative processes and deliver exceptional customer service.

Responsibilities

• Oversees the daily operations of the Fountain ID Program, ensuring efficient processing, exceptional customer service, and compliance with city policies.
• Supervises 2 staff, manages application workflows, maintains secure recordkeeping, and coordinates outreach efforts to increase program awareness and accessibility.
• Trains and evaluates program staff, develops procedures to improve service efficiency, handles escalated customer inquiries, and collaborates with city departments, community organizations, and stakeholders to expand program reach.
• Monitors program performance, track data, and provide reports with recommendations for program enhancements.
• Attends outreach events to represent the program & the Health Department.
• Generates reports monthly
• Possesses knowledge in public service, program management, and customer engagement, with strong leadership, organizational, and communication skills.
• Ensures that all Kansas City residents have equitable access to the Fountain ID, fostering a sense of belonging and improving access to municipal and regional services.
• Cross-trains with Vital Records.
• Delivers presentations to Community Wellness Ambassadors (CWA).
• Coordinates outreach events such as Annual Project Homeless Connect KC and Health on the Block.

Qualifications

REQUIRES an accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to [email protected] .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

Salary:

$20.48-$30.71/hour